Frank approached us about a property we had advertised on Rightmove, but so had many other agencies.
The difference was that when Frank called he had (1) a client, (2) a detailed understanding of our property and his client's needs, and (3) a clear timeline for making a decision. We exchanged texts on Thursday, had a viewing on Friday which resulted in an offer, and signed a sale agreement ("arras") on Monday which, I should mention, was Christmas Eve.
Frank was everything we could have asked for - professional, diligent, focused, communicative, informative and, most of all, incredibly pleasant to work with. Highly recommend working with him.